Shipping & Delivery Policy

Karmic Blooms delivers throughout mainland UK.

Delivery charges and estimated delivery times are displayed at checkout and, where relevant, within individual product descriptions.

Collection Pieces

Karmic Blooms Collection Pieces are individually handcrafted and may be created to order following purchase.

Where a Collection Piece is an established Karmic Blooms design and has not been individually altered or personalised for the customer, the fact that it is made following an order does not make it a Bespoke Commission.

Our standard delivery charge for Collection Pieces is:

£3.50 for orders up to £40

Free delivery for orders over £40, excluding Bespoke Commissions

Standard delivery is usually expected within 3–5 working days following completion of the piece and dispatch.

Estimated delivery times are provided as a guide and may occasionally vary due to production, supplier or courier circumstances.

Bespoke Commissions

Bespoke Commissions are individually created to meet a customer's particular requirements and may involve additional design, sourcing or production time.

The applicable delivery charge and estimated lead time will be confirmed before the order is placed and will also be displayed at checkout where applicable.

As a guide, delivery for Bespoke Commissions is normally £9.50 per item, unless otherwise stated.

Bespoke pieces will normally be delivered within approximately 7–10 days, although this may occasionally be longer where we are waiting for specific components or materials to become available.

Where a longer lead time is anticipated, we will keep the customer informed.

Delivery Charges

Delivery charges are calculated according to the product and order being purchased and will be clearly displayed before payment is taken.

Where products are supplied directly by Karmic Blooms, the delivery charge shown at checkout is the amount payable by the customer.

Where products are supplied by a trusted third-party partner, delivery arrangements may vary. Where tracking is available, customers will receive tracking information following dispatch.

Karmic Blooms will not pass unexpected additional supplier delivery charges on to the customer after an order has been placed.

From time to time, Karmic Blooms may offer free delivery promotions. Where available, these will be clearly displayed at checkout and will be subject to any stated promotional terms.

Delivery Times

We aim to dispatch orders as promptly as reasonably possible and will provide an estimated delivery timeframe for the relevant product.

Where a product has a specific lead time, this will be stated in the product description and, where applicable, at checkout.

Although we make every reasonable effort to meet estimated delivery dates, occasional delays may occur due to circumstances outside our reasonable control, including supplier delays, component availability, courier delays, severe weather or other operational circumstances.

If we become aware that an order is likely to be significantly delayed, we will contact the customer and provide an updated estimated timeframe.

Where an order cannot reasonably be fulfilled, the customer will be contacted and any refund or cancellation rights will be handled in accordance with applicable law.

Delivery & Risk

Once an order has been dispatched, Karmic Blooms will provide tracking information where this is available.

Karmic Blooms remains responsible for the goods until they are delivered to the customer or to a person identified by the customer to receive them, subject to applicable law.

If an item arrives damaged, is faulty, incorrect or materially different from its description, customers should contact Karmic Blooms as soon as reasonably possible. Please provide photographs where appropriate so that we can assess the issue and resolve it in accordance with your statutory rights.

Returns & Cancellation

Information about cancellation rights, returns, refunds and exchanges is provided in our Returns, Refunds & Cancellation Policy.

Nothing in this Shipping & Delivery Policy affects a customer's statutory rights.

For Collection Pieces purchased online, customers generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exclusions.

This cancellation right may not apply to genuine Bespoke Commissions or clearly personalised goods where the relevant legal exemption applies. Customers will be informed where this applies before placing their order.

Where a statutory cancellation right applies, customers may be responsible for the direct cost of returning the goods, as explained in our Returns, Refunds & Cancellation Policy.

Questions About Delivery

If you have any questions about delivery, lead times or the progress of your order, please contact Karmic Blooms and we will be happy to help.

Karmic Blooms