Refund policy

Full refund terms and conditions can be found in our terms and conditions document.  

We are unable to offer any refunds or exchanges for any product which is considered to be fully or partly bespoke or delivered to order.   These may be products from our bespoke Karmic House collection, or other collections. Bespoke is any product which has been made specifically to meet the order or customer's individual requirements.   Bespoke products are those with any individually designed or created element/s and therefore fall outside of normal refund policy or distance selling obligations.

Refunds of other products may be offered in line with our full terms and conditions as soon as practicable and in any event after no longer than 14 days.  Additionally, where this applies, refunds will only be available following safe receipt of the returned goods in perfect, complete, unused and unopened condition and within the required time frame, exclusively at the customers own cost.

We may be able to offer an exchange to our customers up the value of their original order subject to availability although this isn't available for bespoke products so please be sure before you make your purchase. 

Full terms and conditions can be found on our website by clicking on Terms of Service.